Shipping, Handling and Sale Information

We will ship all orders in 1-2 business days provided the item(s) are in-stock.  We do not ship outside of the USA and Canada.  Sales are are complete and final upon receipt of payment. If you need something sooner, give us a call at (281) 528-8877 and we will be glad to assist you. 

German Gift House ships our orders using United States Postal Service (USPS), UPS and FedEx.  Orders placed after 2:00 PM CST are sent the next business day.  However, we will make every effort to ship the product on the same day as the order is placed.  If you have special weekend delivery requirements, please call us to make the arrangements at (281) 528-8877.

US Post Office Box 

UPS and FedEx do not deliver to US Post Office Boxes. All orders received with Post Office Box addresses will be sent via United States Postal Service (USPS).

Wrong Address

Wrong addresses provided by the customer will be charged to the customer. Refused or undeliverable shipments will be subject to applicable shipping and handling fees to be paid by the customer.  A $10.00 restocking fee will also be charged, if applicable.  If you feel you received a damaged product, please read the conditions of the following return policy.

Return Policy

All purchases from German Gift House (except food products) may be returned up to 30 days of purchase for a full refund with proof of purchase. Please provide us your Order Number when inquiring.  If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  We will notify you via e-mail of your refund once we have received and processed the returned item.  You can also contact Customer Service by calling(281) 587-8877 or emailing us at shop@germangifthouse.com.

German Gift House, 210B Gentry Street, Spring, Texas 77373
Phone: (281) 528-8877, Fax: (281) 528-8475, shop@germangifthouse.com

Last Update: September 4, 2011