Shipping & Returns

Shipping, Handling and Sale Information

We will ship all orders on the same or next business day provided the item(s) are in-stock.  We do not ship outside of the USA at this time.  Sales are complete and final upon receipt of payment. If you need something sooner, give us a call at (281) 528-8877 and we will gladly assist you. 

German Gift House ship orders using United States Postal Service (USPS), United Parcel Service (UPS) and Federal Express (FedEx).  Orders placed after 2:00 PM CST are sent the next business day.  However, we will make every effort to ship the product on the same day as the order is placed.  If you have special weekend delivery requirements, please call us to make the arrangements at (281) 528-8877.

US Post Office Box 

UPS and FedEx do not deliver to P. O. Boxes. All orders received with a P. O. Box address will be sent via United States Postal Service (USPS).

FREE U.S. STANDARD SHIPPING on orders of $50 or more.

  • This offer is valid on all orders with a subtotal of $50 or more of eligible items across any product category qualifying for FREE Shipping; other discounts applied to your order could change your subtotal.  The minimum purchase amount for each Shipping Offer does not include gift wrap charges or tax.

  • With free shipping, your order should be delivered 2-10 business days after all your items are available to ship, including pre-order items.

  • Offer applies to Standard Ground Shipping to one location.  Shipping Offers cannot be applied to purchases being shipped to US Territories or APO/FPO/DPO addresses.

  • Restricted items include aerosols, pressurized spray and alcohol-based products.  Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping.  These restricted items are not eligible for Premium or Overnight Shipping.

Wrong Address

Wrong addresses provided by the customer will be charged to the customer. Refused or undeliverable shipments will be subject to applicable shipping and handling fees to be paid by the customer.  A $10.00 restocking fee will also be charged under these conditions.  If you feel you received a damaged product, please read the conditions of the return policy.

Return Policy

All purchases from German Gift House (except food products) may be returned up to 30 days of purchase for a full refund with proof of purchase. Please provide us your Order Number when inquiring.  We will notify you via e-mail of your refund once we have received and processed the returned item.  You can always contact Customer Service by calling (281) 587-8877 or email us at shop@germangifthouse.com.

German Gift House, 210B Gentry Street, Spring, Texas 77373
Phone: (281) 528-8877, Fax: (281) 528-8475, shop@germangifthouse.com

Last Update: July 29, 2017